Frequently Asked Questions.

Yes. Lab-grown diamonds have the same chemical composition (pure carbon), crystal structure, and optical and physical properties as mined diamonds. The 4Cs — cut, colour, clarity and carat — are graded by the same international labs (IGI, SGL) to the same standards. Even expert gemologists cannot distinguish them without specialist equipment.

Only in origin. A mined diamond forms over billions of years deep in the earth; a lab diamond is grown over 6–10 weeks in a highly controlled chamber that replicates those same conditions. The resulting stones are identical in every measurable way — but without the environmental and ethical concerns of mining, and at a fraction of the price.

Lab-grown diamonds retain value in line with their certification grade and craftsmanship — just as mined diamonds do. Market prices for both have softened over the last decade; we recommend buying jewellery for enjoyment rather than as an investment.

Every piece shows a transparent breakdown: gold value (weight × today's 24 KT rate × purity factor) + diamond value (weight × current rate) + value-addition charges + 3% GST. The 24 KT rate at the top of every page updates daily, so you always see live pricing.

Yes — every product is offered in 9 KT, 14 KT and 18 KT. Select your preferred purity on the product page and the price updates instantly.

Absolutely. Visit our Customise page or message us directly on WhatsApp with a reference image — our design team will respond within one business day.

On any ring product page, click "Size Guide" next to the size selector. You will see a chart showing sizes 6–30 with their inner diameter in mm. If you already have a ring that fits, measure its inner diameter and match it to the chart.

Orders ship within 15–25 days from confirmation, as every piece is made to order. You will receive tracking details once dispatched. We only ship within India at this stage.

Yes — we offer complimentary insured shipping across India on all orders. No minimum order value.

Yes, every shipment is fully insured from our workshop to your doorstep. You'll need to sign and show ID on delivery.

You can return unworn, undamaged pieces within 15 days of delivery for a full refund (minus custom-design charges, if any). See our Refund Policy for full details.

Yes. Every Avatar piece carries a lifetime guarantee against manufacturing defects, plus free lifetime cleaning and rhodium re-plating (for white-gold pieces).

Store pieces individually, avoid contact with perfumes and lotions, and clean gently with warm soapy water and a soft brush. Visit our Care Instructions page for details.