This Privacy Policy explains how Avatar Diamonds (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit avatardiamonds.com or make a purchase from us.
Information We Collect
When you visit our store or place an order, we may collect:
- Name, email address, and phone number
- Billing and shipping addresses
- Payment information — processed securely by Razorpay. We do not store card numbers or CVV on our servers.
- Order history and product preferences
- IP address, browser type, and device information (via cookies and analytics)
How We Use Your Information
- Process and fulfil your orders
- Send order confirmations, shipping updates, and service communications
- Provide customer support and respond to your queries
- Improve our website, products, and shopping experience
- Send marketing emails only if you have opted in; you can unsubscribe at any time
- Comply with our legal obligations under Indian law
Cookies
We use cookies to keep you logged in, remember items in your cart, and understand how visitors use our site (via Google Analytics). You can disable cookies in your browser settings, but some features such as the cart and account login may not work correctly.
Sharing Your Information
We share your data only with:
- Razorpay — our payment processor, for transaction processing
- Courier partners — to deliver your orders to you
- Analytics providers (Google Analytics, Meta Pixel) — in aggregated, anonymised form
- Government and legal authorities — only when required by Indian law
We never sell your personal data to third parties.
Your Rights Under the DPDP Act 2023
Under the Digital Personal Data Protection Act 2023, you have the right to:
- Access the personal data we hold about you
- Request correction of any inaccurate data
- Request deletion of your data, subject to our legal retention obligations
- Withdraw consent for marketing communications at any time
- Raise a complaint with the Data Protection Board of India
To exercise any of these rights, email us at info@avatardiamonds.com with the subject line “Data Request”.
Data Retention
We retain order and customer records for a minimum of 8 years in order to comply with Indian tax, GST, and accounting regulations. Marketing preferences and cookie data are retained until you withdraw consent or clear your browser cookies.
Security
We use SSL encryption, secure cloud hosting, and trusted third-party payment processing. While no system is completely secure, we follow industry best practices to safeguard your information.
Children’s Privacy
Our website and services are intended for users aged 18 and above. We do not knowingly collect personal data from minors. If you believe a minor has shared data with us, please contact us and we will delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be notified on this page with a revised effective date below. Continued use of our website after changes constitutes acceptance.
Contact
For any privacy-related questions or requests, contact:
Avatar Diamonds
LG-2, Lotus Elite, KRR Road, Mangaluru – 575001, Karnataka
Email: info@avatardiamonds.com
Phone: +91 7777962762
Effective date: 22 April 2026